Troubleshooting

Solutions to common problems.

City search finds nothing

Type the name in English letters, as it is usually spelled in English (“Beit Shemesh” or “Bet Shemesh”). Accents, apostrophes and hyphens don’t matter. Places of fewer than about 1,000 people may be missing: enter their coordinates by hand and choose the time zone from the list.

A location is classified incorrectly

Israel-or-diaspora follows the location’s country code. Correct it in Location Settings for that saved place (IL for Israel). This does not alter the time zone.

Reminders don’t appear

Check Windows Settings → System → Notifications → Kaluach, and Do not disturb or Focus, which may be silencing it. Nothing is sent on Shabbat or Yom Tov. Reminders work only when Kaluach is installed (as an MSIX package); Settings says so under Event Reminders when they can’t be sent.

A displayed time is consistently one hour wrong

Confirm the location and time zone first. If its daylight-saving rule is still incorrect, change that location’s Daylight Saving setting from Automatic to the required override.

The old icon still shows

Windows keeps icons for a while. Unpin Kaluach from the taskbar and pin it again, or sign out of Windows and back in.